Refund Policy
Thank you for shopping with Reclaimed Closet! We take pride in creating unique, one-of-a-kind, and custom pieces just for you. Please review our refund policy below:
Custom Products:
All custom products are final sale and cannot be returned, refunded, or exchanged. Due to the personalized nature of these items, we are unable to process refunds for any reason, including size or design preferences.
Non-Custom Products
For non-custom products, we offer a 10-day return policy. If you are not satisfied with your purchase, you may request a return or exchange within 10 days of receiving your order. To qualify for a return:
Return Process
To initiate a return or exchange, please contact us at [your email address] with your order number and a description of the issue. Once your return is approved, you will receive instructions on how to ship the item back to us. Please note:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item received).
Reclaimed Closet is not responsible for lost or damaged returns, so we recommend using a trackable shipping method.
Damaged or Defective Items
At Reclaimed Closet, we work with second-hand and vintage pieces that may naturally show minor signs of wear due to their pre-loved nature. These details add to the unique charm of our products. However, if you believe an item has a significant issue beyond normal vintage wear, please contact us within 3 days of receiving your order.
To help us resolve the issue:
Provide clear photos of the item showing the damage or defect.
Include your order number and a brief description of the concern.
Please note: As our products are second-hand and one-of-a-kind, minor imperfections are not considered defects and will not qualify for a return or refund. We do our best to describe each item accurately, so make sure to review the product details before purchasing.
Our team will assess your concern and work with you to determine the best solution. Thank you for understanding the nature of our curated vintage pieces!
Refunds
Refunds for eligible returns will be processed within 5-7 business days of receiving the item. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
Exclusions
For additional questions or concerns, please contact our support team at cocosportsfl@gmail.com
Thank you for supporting Reclaimed Closet! 💛